About the role

Reporting to the National Operations Manager, your role as Operations Manager will see you provide direction and oversight for Onetrak Queensland’s machinery service delivery, workshop facilities and after sales support (parts).

Your role will be challenging, and you will be accountable for the following:

New business development and growth:

• Identification of opportunities for service and after sales expansion and improvement and contribute to new sales projects within your served market.
• Proactive customer engagement to realise opportunities
• Active participation in supporting company strategy and target setting.

Field Service, Workshop & Parts teams:

• Support and input into the setting of the strategic direction of the service and parts teams
• Establishing the required performance standards and work quality
• Ensuring team skills and behaviours meet required expectations
• Setting the team structure and drive recruitment activities to enable growth

Health & Safety:

• Implementing the HSE policy and process within the service delivery and workshop environments.
• Assessing hazards, risk and implementing mitigation strategies.
• Conducting incident investigations and managing any required follow up.

Service Performance:

• Establishing forecasts and performance targets.
• Assessing performance and providing monthly reports against KPIs.
• Identifying and implementing business improvement initiatives.

About you

Our ideal candidate will have:

• A strong technical ability to provide oversight, leadership and decision-making guidance for diagnosis and service works a trade or engineering background (preferable)

• Experience as a hands-on leader of work safety initiatives
• Relevant service experience in the construction/forestry equipment industry
• Great organisational skills and is highly motivated with the ability to work with limited supervision
• A strong work ethic – get the job done and exceed customer expectations
• Ability to forge strong customer relationships and follow through from enquiry to resolution
• Ability to comply with company administrative and job management processes to support the service operations

The successful candidate will be offered a competitive package including a fully maintained company vehicle.

Interested? For Further info please info please contact Mitchell Hills- National Product Support Manager on 0488 711 110

Click here to apply.